20 riders evacuated from Disney rollercoaster after being stuck on tracks for 30 minutes

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At least twenty people had to be evacuated after a rollercoaster at Disney California Adventure Park in Anaheim reportedly malfunctioned and stopped on the tracks Sunday in what a Disney official said was "completely standard downtime and evacuation for this attraction."

Incredicoaster, located in Pixar Pier at the Disney California Adventure Park stopped around 1:30 p.m. Sunday, local media reported via OC Hawk.

Riders present on the rollercoaster were "kept comfortable with shade and water," the Disney official told USA TODAY, given temperatures were more than 80 degrees during the day in Anaheim Sunday. KTLA5 reported that riders were handed umbrellas to keep cool.

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The Disneyland official said guests were off the ride in about 30 minutes, disputing a report from NBC Los Angeles that passengers were stuck for more than an hour before they were evacuated by Disneyland workers in safety harnesses.

Disney did not immediately clarify what caused the ride to stop, except that the matter was resolved quickly and without incident. The Disney spokesperson added that many attractions have evacuations as part of the standard response to a downtime and that guests are sometimes escorted off the attraction if it requires a reset.

A similar incident also took place the day before, according to Facebook live video streamed by Vince Crandon around 8:15 p.m. Saturday. Video footage from the incident shows the stalled ride as park workers hand umbrellas and water to the riders. Crandon told NBC Los Angeles he believes the passengers were stuck for about 20-30 minutes before being evacuated.

Inspired by Disney's animated feature "The Incredibles," the Incredicoaster features big drops, tunnels, special effects, and a musical score by "Incredibles 2" composer Michael Giacchino, according to Disney.

Saman Shafiq is a trending news reporter for USA TODAY. Reach her at sshafiq@gannett.com and follow her on X @saman_shafiq7.