Best HR software in 2024

Small and midsize businesses looking to modernize their HR processes owe it to themselves to consider the non-traditional approach to HR management taken by Monday.com. In place of a hierarchical structure for employee management, Monday HR emphasizes collaboration and transparency. The product is designed from the ground up to scale easily as companies grow — and to engage employees by being fun to use.

Monday HR is sold as a component of the company’s comprehensive Work Management solution that covers all the business management functions SMBs require: project and task management, resource management, operations management, portfolio management, strategic planning and requests and approvals. We like the product for growing firms looking for HR software that focuses on employee empowerment and streamlined workflows.

Monday.com’s project management approach to HR fosters collaboration within and between teams by applying its customizable management templates to automate common HR processes. While the product lacks standard HR functions such as payroll and benefits administration, it promises to boost worker productivity by streamlining recruitment, onboarding and employee performance monitoring.

Value 

The free version of Monday.com is available for two seats but is intended primarily for individuals who want to track their work. Other plans sold by the company require at least three seats and are priced from $12 per month per seat for the Basic plan to $24 per month per seat for the Pro plan. Companies that require more than 40 seats can request a custom quote from Monday.com.

A 14-day free trial is available for the Pro plan, after which you have the option to purchase any paid package or continue with a free plan. Monday.com offers discounts of 18% when you opt for an annual agreement rather than paying month to month.

The company’s per-seat pricing can get expensive for midsize firms requiring dozens of users, although Monday.com provides custom quotes for businesses that need more than 40 seats. If you’re a smaller company, you can also check out HR software vendors ClickUp and 15Five which sell packages with features comparable to those in Monday.com’s Pro plan but with much lower monthly per-seat costs (although 15Five mandates annual contracts).

Functionality 

Monday HR is based on custom workflows that are easy to create by combining premade building blocks of two types: trigger blocks and action blocks.Trigger blocks invoke a rule or event in response to an internal or external trigger, such as the creation of an item or a regularly scheduled event. Action blocks do something in response to the trigger, such as changing a column value or creating a new database record.

The company’s Work Management product has eight distinct use cases: project management, task management, client projects, business operations, resource management, portfolio management, goals and strategy, and requests and approvals.

You’re also given the option to create your own use case. HR is one of seven “teams” supported by the product, along with marketing, sales, product development, project portfolio management, operations and IT.

The HR module features a recruitment pipeline, onboarding, employee well-being and development and learning. Other functions include approval of leave requests and performance reviews. You’re also able to create your own HR workflow based on one of the company’s many customizable templates.

A significant potential downside of the focus on employee and workflow management is that the product excludes other HR functions that many small businesses require, including benefits administration and payroll processing. The company’s App Marketplace also lacks third-party integrations providing these functions, so you will need to use Monday.com’s developer resources to create custom integrations for payroll and benefits administration.

Support

We appreciate Monday.com’s range of support options. It provides 24/7 customer support through live chat as well as email and telephone callbacks on weekdays (in English only). The Monday.com Help Center features a knowledge base that includes articles for getting started, using the Monday.com workspace and connecting third-party apps. Dozens of short video tutorials describe how to get the most out of specific features of the product, including WorkForms, Workspaces and board templates.

The Monday.com Academy offers free courses, webinars and live tutorials that go into greater detail on the options available for setting up and using your Monday.com account. The instruction covers customizing workflows, using the product’s new features, developing custom links to the service and adding apps available from the Monday.com Marketplace.

Lastly, the company’s Monday U online education program teaches skills designed to boost employees’ careers, including community management, FinOps, content marketing, data analysis, business development, full-stack development and recruitment.

Our editorial team created our expert opinion scores. The expert score contributes to 10% of the data-focused methodology, which underpins our Blueprint rating for each company. The expert score combines first-person experience, subject matter expertise and extensive research to develop these metrics as another source of truth for readers during their decision-making process.

We like ClickUp for SMBs that want to integrate HR management with their other business processes, including product development and management, sales, marketing and operations. The product takes a project-based approach and serves as a platform for managing all aspects of your business. For example, the Everything view lets you browse, sort and filter all tasks assigned throughout the organization.

The hierarchical nature of the ClickUp platform works best for businesses that prefer a single, all-in-one solution for managing processes. The product’s many third-party integrations allow it to serve as the foundation for all your daily operations, including basic HR functions such as recruitment, onboarding, talent development and employee management.

One characteristic nearly all modern businesses share is a reliance on projects to achieve goals. We appreciate that ClickUp provides companies with a single, comprehensive platform that supports many different approaches to project management, most of which can be customized to meet the specific needs of various departments and operations. Companies that are ready to dive into AI-based project management can also take the ClickUp Brain neural network out for a test spin.

Value 

ClickUp’s free plan is designed for a one-person operation, while the Unlimited package, which costs $10 per user per month, serves small teams. The best plan that can serve as an HR solution for SMBs is the Business plan, priced at $19 per user per month.

This plan features management of multiple teams, advanced time tracking and recording, billable reports and time sheets. ClickUp Enterprise is priced based on a custom quote and adds team sharing, advanced security features and priority support.

The ClickUp Brain AI-based project management add-on costs $5 per user per month and is offered with any paid plan. You can test ClickUp Brain before purchasing by signing up for the company’s free package, but it comes with a limit of 25 uses per workspace. The company offers discounts of up to 30% when you purchase the Unlimited or Business plans on a yearly basis rather than monthly.

Functionality 

ClickUp works by creating a hierarchy of all your organization’s ongoing and planned projects that can be customized and scaled as your business needs dictate. Teams and departments are organized into Spaces, projects and initiatives are placed in Folders and tasks are arranged in Lists that can be viewed, customized and arranged in subtasks and checklists.

In particular, we love that the details of projects can be presented in more than 15 different views, including list, board, box, calendar, Gannt, table, timeline and workload — whatever your team’s style, you’ll definitely find a visualization type that fits.

Collaboration tools built into Spaces include whiteboards, comments, proofing, email and chat. Dashboards provide real-time reports on project status, time tracking, team members and sprints, which are time-limited periods for tasks performed by Scrum development teams. Other reporting options are Workload and Box views for resource planning, goals, milestones and pulse, which are automated reports generated with machine learning.

Support 

The company offers all its customers 24/7 support using a chatbot. Paid plans include live chat support, although billing and technical support questions may be answered by email rather than chat. Enterprise plans feature priority support as well as a dedicated customer success manager, onboard training workshop, admin training webinar and access to managed services.

The other support options from ClickUp include a knowledge base, webinars and courses and live training available from ClickUp University.

Our editorial team created our expert opinion scores. The expert score contributes to 10% of the data-focused methodology, which underpins our Blueprint rating for each company. The expert score combines first-person experience, subject matter expertise and extensive research to develop these metrics as another source of truth for readers during their decision-making process.

GoCo is designed as a complete HR solution that lets SMBs start with basic HR functions and then add on features like benefits administration, payroll and compliance as needed. Among the other features offered by GoCo are new-hire onboarding, document management, time-off requests, employee performance monitoring, organizational charts, offboarding, benefits and payroll.

We think startups and small businesses with growth plans will appreciate the cafeteria approach taken by GoCo that lets businesses begin with a modest, low-cost plan and add HR features as their headcount and operations expand. While it offers a solid collection of third-party integrations, GoCot doesn’t connect HR functions with other business processes as seamlessly as solutions from vendors such as Monday.com and ClickUp.

GoCo is squarely focused on meeting all the HR needs of SMBs, including benefits administration and payroll, while giving businesses the opportunity to start with a modest HR operation that they can expand and adapt as their needs change.

By contrast, other HR software vendors on this list may make HR management a component of an all-encompassing business management solution. GoCo’s HR offerings cover compliance, advanced workflows for HR and advanced time-off management.

Value 

All GoCo HR plans are priced based on a custom quote. The company’s entry-level Premium HR package starts at $5 per user per month. Other plans add benefits administration and/or payroll. The Base package is $99 a month plus $5 per employee per month.

It includes unlimited hiring, onboarding and offboarding, plus three workflows: hiring for W2, hiring for 1099, and one custom workflow. Also provided are the MagicDocs module, a digitized central file cabinet, auto-update tax forms, e-signature, track dates and payroll sync dashboard.

GoCo charges a $1,500 implementation fee but offers free installation services. GoGo’s pricing is not especially transparent and requires direct communication with the company to customize plans, which may be a turnoff for those who are in the process of comparing HR software and looking for a more straightforward approach.

Functionality

GoCo’s Premium HR plan comes with an employee database, manager and employee self-service, onboarding, offboarding and unlimited PTO tracking. Other features include document management and e-signature, company announcements, AI knowledge base and employee Net Performance Score (eNPS) surveys.

The Premium HR + Benefits Admin package adds self-service benefits enrollment for employees, open enrollment administration and automatic payroll deduction calculations. Companies can configure their plans, rates, contributions and eligibility rules, as well as add electronic data interchange (EDI) feeds and shipping carrier integrations.

The company’s Premium HR + Payroll plan comes with full-featured payroll processing as well as filing of state and federal taxes, unlimited off-cycle payroll runs, a configurable payroll grid and digital employee pay stubs. It supports direct deposits and paper checks, as well as W2, W4, 1099 and new hire filing.

Premium HR + Benefits Admin + Payroll combines the features in the prior two plans.

Support 

GoCo’s telephone support is available Monday through Friday from 9:00 a.m. to 6:00 p.m. CT. The GoCo support staff can also be reached by email and social media. Support resources include webinars, employee onboarding and employee engagement guides, a return-on-investment (ROI) calculator for HR tech and a reference guide to GoCo’s public API.

The company provides an extensive guide to HR compliance that features an HR compliance calendar and guidelines for retaining employee documents, ensuring pay equity and transparency, preparing employee handbooks and recent employment law changes. You’ll also find an HR glossary and more than a dozen ebooks on HR-related topics.

Our editorial team created our expert opinion scores. The expert score contributes to 10% of the data-focused methodology, which underpins our Blueprint rating for each company. The expert score combines first-person experience, subject matter expertise and extensive research to develop these metrics as another source of truth for readers during their decision-making process.

Rippling HR Cloud is one of three products sold by the company, along with Rippling IT Cloud and Rippling Finance Cloud. The three solutions share a common platform, user interface and other features, so SMBs looking for a unified solution that spans all their operations are likely to realize the greatest benefit from the products’ synergy. However, Rippling HR Cloud’s ability to automate common HR workflows does make it a viable option for many businesses as a standalone product.

Rippling stands out to us for its ability to automate onboarding and approvals, as well as its support for recruitment and management of global teams located in more than 50 countries. Businesses that want to keep a close watch on the progress of recruitment efforts, new hire training and other performance metrics will appreciate Rippling’s advanced reporting capabilities, which also cover compliance, compensation, turnover and headcount.

Few HR software vendors can match the Rippling platform’s breadth of features and tight integrations of HR with finance and IT. There’s considerable value in the HR Cloud as a standalone product as well, particularly for businesses that want to make their HR processes run more efficiently. However, the abundance of features can potentially lead to small businesses paying for more HR functionality than they truly need.

Value 

Rippling doesn’t publish prices for its products, only stating that cost will start at $8 per user. To get a sense of whether Rippling HR Cloud represents a good value, you have to register for a demo with a member of the company’s sales staff. When we signed up for a demo using the company’s web form, we were contacted within minutes and invited to schedule a demo a day and a half later.

During the demo, the Rippling rep estimated that the cost of an HR Cloud package that combined HR with payroll and benefits administration would cost a small business with 15 employees about $18 per employee per month when paying month-to-month (annual contract required), or $16 per employee per month when paying annually, plus $35 a month for access to the HR Cloud platform.

Functionality 

Rippling HR Cloud’s modules help you manage your payroll, benefits, recruiting, employee performance, time and attendance and learning management. Also included are Professional Employer Organization (PEO) services for lowering the cost of your HR-related operations, and the Rippling Pulse employee-survey creator. The company’s headcount-planning tool syncs with your recruiting activities and makes it easy to track the status of open positions and new hires.

Rippling’s Unity platform creates an Employee Graph that captures all data about employees, such as their role, tenure, work location and reporting structure. The data is linked to other Rippling components and third-party apps such as ZenDesk to create an ever-evolving model representing how your company’s people, processes and systems operate. The context made possible by the model enhances the quality, timeliness and effectiveness of Rippling’s reports.

Support 

Rippling offers live support for administrators and employees through a Help Center, but an account is required to access it. The company’s self-support options include getting-started guides, employee resources and setting up and managing connected devices. Rippling University features a full catalog of self-paced courses related to HR, finance and IT, including a certification program.

You can check on the status of your support requests by visiting Rippling’s Real-Time Support Status page. The page also lists the current median live chat response time, percentage of chats that were converted to telephone calls, email first-contact resolution rate and the company’s customer satisfaction score.

Learn more: Read our full Rippling review

Our editorial team created our expert opinion scores. The expert score contributes to 10% of the data-focused methodology, which underpins our Blueprint rating for each company. The expert score combines first-person experience, subject matter expertise and extensive research to develop these metrics as another source of truth for readers during their decision-making process.

15Five’s simple, straightforward HR software is a great choice for small businesses that want to empower their employees and keep work teams focused on their goals. Rather than serving as an all-in-one HR solution for SMBs, 15Five emphasizes engaging employees, supporting teams and helping managers sharpen their skills and improve their effectiveness.

The company’s Engagement package is very affordable at $4 per user per month and is designed to measure workers’ effectiveness and boost productivity, while the Performance plan provides continuous feedback to employees and teams to keep them on track toward their goals. 15Five’s high-end Total Platform adds a management effectiveness indicator and an AI-based manager copilot.

15Five’s low-cost HR solutions get to the heart of “human resources” — enhancing the relationships between employees, teams and managers. The company doesn’t offer the range of HR features available that some competing vendors do, such as recruiting, applicant tracking and time and attendance tracking. Instead, it provides advanced tools for monitoring employee engagement, team performance and manager effectiveness.

Value 

Be aware that the low monthly prices of 15Five’s Engage, Perform and Total Platform plans are mitigated somewhat by the requirement to commit to an annual contract. Because the plans exclude many standard HR functions, such as recruitment and time and attendance, businesses will have to consider the added costs associated with providing these functions through other products.

15Five’s third-party integrations fill in many of these gaps by linking to paid services for payroll, benefits, recruitment and other HR operations. Much of the value of 15Five’s separate packages is in giving companies the option to buy 15Five’s engagement or performance-monitoring tools a la carte while relying on alternative sources for payroll, benefits, recruitment and other HR tasks.

Functionality 

15Five’s Engage and Perform plans separate employee engagement and employee performance into distinct packages, while the Total Platform package combines the two functions and adds advanced tools for managers.

• Engage includes engagement surveys that can be completed in six minutes and assessed in a variety of ways. The product’s analytics provide dynamic heatmaps, an action plan dashboard, Insights briefing and strategic planning. It features the Spark AI tool that extracts insights from the survey results.
• Perform supports employee reviews that offer 360-degree feedback, a talent matrix and career paths and plans. It provides objectives and key results (OKR) for teams, departments and the entire organization. Other features include check-ins, one-on-one meeting agendas, a career hub and employee recognition.
• Total Platform has all the features of Engage and Perform, as well as Spark AI-assisted reviews, an HR outcomes dashboard, manager effectiveness indicator and manager training resources.

The company offers a compensation add-on for $9 per user per month that features compensation reviews, benchmarking and management of pay ranges. Its Transform and Transform Accelerator manager training and coaching services include on-demand courses, tutorials and other resources. The services cost $99 per manager per month and $220 per manager per month, respectively.

Support 

Online support is available from 15Five from 9:00 a.m. to 8:00 p.m. ET Monday through Friday. The company promises to respond to support requests within 24 hours on business days. Support can be reached by email or by clicking the Support button in the bottom-right corner of your 15Five account. The 15Five help center has getting started guides, videos, webinars and information on managing your account.

The 15Five Academy provides a series of on-demand courses for administrators, managers and employees. The lessons combine short videos, text instruction and “knowledge checks.” Training videos cover one-on-one reviews, check-ins, getting started with the system and onboarding for employees and managers.

Our editorial team created our expert opinion scores. The expert score contributes to 10% of the data-focused methodology, which underpins our Blueprint rating for each company. The expert score combines first-person experience, subject matter expertise and extensive research to develop these metrics as another source of truth for readers during their decision-making process.

We especially like TriNet for businesses that are looking for employee self-service benefits administration, but TriNet’s HR Platform covers the bases as an all-in-one solution for small businesses that includes payroll processing, workforce analytics, time and attendance tracking and benefits administration. The company sells three versions of the platform starting at $10 per employee per month, but it emphasizes crafting custom HR solutions by combining just the features your business needs.

Off-the-shelf HR software may lead to paying for more features than your business needs to, or it can leave you without some necessary HR functions. TriNet’s HR Platform gives firms the option to choose one of three prepackaged HR solutions, or to select the features they need cafeteria-style to create their ideal plan. However, the piecemeal approach prices each function separately, so amonthly HR software bill can escalate quickly.

Value 

TriNet gives businesses the option to pay monthly, or to qualify for discounts by purchasing an annual plan for an up to 36% discount. The company’s entry-level HR Platform plan costs $10 per employee per month with a minimum of five employees (the company states that it supports businesses of all sizes). Its high-end Zen package is priced at $33 per employee per month and includes payroll processing, which is one of the many functions TriNet sells separately.

As an alternative to choosing one of the three plans, companies can opt to create a custom HR solution by combining the features they need, each of which is priced separately. These include payroll processing for $6 per employee per month (included with the Zen plan), benefits administration for $5 per employee per month, JazzHR recruiting for prices starting at $35 a month and advisory services for $8 per employee per month.

Functionality 

Customers have three plan options with TriNet. The entry-level Essentials package comes with automated employee management workflows, automated onboarding, time-off tracking and scheduling. It features an analytics dashboard for spotting and responding to employee trends, as well as dozens of third-party integrations for accounting and finance, health and wellness, learning, development and productivity.

TriNet’s Growth plan adds configurable People Analytics, compensation management and performance management using customizable templates, goal management tools and performance review tools. The company’s high-end Zen package features employee engagement surveys and a People Hub for collaboration between managers and employees.

Add-on services sold by TriNet include consultation with HR experts, benefits administration, payroll processing (included with the Zen plan), HR compliance and risk mitigation, and support for contractors and global workers. The company’s HR Plus service provides a payroll tax compliance manager, payroll manager and HR manager for prices from $500 per month to $1,500 per month, plus an annual audit fee of $1,000 (payroll) or $2,500 (HR).

Support 

Direct support is available from the TriNet HR Platform and HR Plus by opening the chat box at the bottom right of the dashboard, entering your question and clicking Submit. A list of potential resolutions appears along with a “Contact Support” link. After you click the link, you’re prompted to choose one of the topics that’s displayed, after which you’ll be directed to the appropriate support staffer. Support hours are 5 a.m. to 4 p.m. PT Monday through Friday.

TriNet’s self-help support resources include dozens of training videos on a range of HR-related topics and a help center with information about getting started, payroll, benefits, time and scheduling, and billing and subscriptions. The company’s Insights page features dozens of articles on such topics as outsourcing HR processes and trends in employee compensation. Also available are e-guides, white papers, events and webinars.

Our editorial team created our expert opinion scores. The expert score contributes to 10% of the data-focused methodology, which underpins our Blueprint rating for each company. The expert score combines first-person experience, subject matter expertise and extensive research to develop these metrics as another source of truth for readers during their decision-making process.

SMBs looking for a complete payroll and HR solution that offers plenty of options for benefits administration, compliance and performance analysis should consider Namely. Companies can choose from a complete set of HR and payroll options for talent management, compliance and HR analytics. The company is designed to best meet the HR needs of businesses with 25 to 1,000 employees and promises to improve employee retention by promoting engagement and development.

Midsize businesses and fast-growing smaller ones can particularly benefit from the enhanced services Namely offers for managed benefits administration and managed payroll. The company serves as a broker to negotiate directly with providers to ensure your employees receive top-flight benefits at the lowest price. Its managed payroll service handles the entire payroll process, from hour importation to tax notice assistance and payroll audits.

If you want the option of using an all-in-one solution for HR and payroll, Namely has four pre-built HR packages, or you can take a custom approach that builds on the company’s HR framework.

Three of the company’s plans include benefits administration and compliance monitoring in addition to recruiting, onboarding and employee performance management. Its two high-end packages feature managed payroll and managed benefits administration.

Value 

Namely’s entry-level Now package starts at $9 per employee per month, but the costs of the Plus, Plus People and Complete plans aren’t posted, so potential customers have to schedule a demo to learn their prices.

In our tests, Namely representatives responded within minutes, and a meeting was scheduled for the next day. However, at that meeting, the Namely representative was unable to provide any concrete pricing information and instead asked us to schedule yet another meeting the next day with yet another Namely representative.

Our inability to receive any information about how much Namely services cost after much time and effort is a red flag and we have to offer caution to potential customers, especially those looking to place their trust and sensitive HR and payroll needs into a company.

Putting the onus on potential customers to surrender information about their business and operation before they’re able to get any sense of whether the product is an affordable option is not a practice we admire in any company or service.

Functionality 

Namely Now provides basic payroll and HR functions with onboarding and large group benefits available for an added fee. The company’s Plus and Plus People packages include the HR features most small businesses require, including onboarding, recruiting, employee performance management, compliance, time tracking and benefits administration (Plus People adds managed payroll and managed benefits administration services).

The high-end Complete plan from Namely is designed for firms that require worker’s comp support, risk and safety management, shared liability compliance and large group benefits (which is available as an add-on service with the company’s other packages).

Other Namely features include configurable profile fields, ad-hoc and delivered HR reporting, self-service portals for employees and managers, custom workflows and approvals, unlimited user roles and permissions.

As an alternative to the benefits administration tools built into Namely’s plans, the company offers managed benefits services through its benefits consultants who serve as brokers to negotiate directly with carriers on your company’s behalf. The service includes continuous underwriting support, financial budgeting, claim forecasting and financial rate analysis.

Support 

Namely’s client support team is available from 9 a.m. to 9 p.m. ET Monday through Friday. During other hours, support is offered by submitting a case to your pod contact. The company’s Client Care page provides FAQs, webinars and other training material. Developers will find information about the Namely API for creating links from internal systems to Namely services.

Namely provides a library that features a variety of HR resources, such as a compliance calendar and downloadable ebooks on topics that include upskilling and reskilling employees, addressing mental health in the workplace and employee retention strategies. The company’s calendar of events invites customers to participate in virtual events that examine topics relevant to the modern workplace.

Our editorial team created our expert opinion scores. The expert score contributes to 10% of the data-focused methodology, which underpins our Blueprint rating for each company. The expert score combines first-person experience, subject matter expertise and extensive research to develop these metrics as another source of truth for readers during their decision-making process.

SAP SuccessFactors provides state-of-the-art HR features with an emphasis on midsize businesses and enterprises with at least 500 employees. The company applies artificial intelligence to enhance all aspects of employee management from recruitment to retirement.

SuccessFactors is especially strong in helping firms nurture their talent resources, which includes identifying learning opportunities for individual workers and applying continuous improvement for teams and employees.

Products in the SuccessFactors family include Employee Central, Time Tracking, Employee Central Payroll and Employee Central Service Center. This is a full-featured product intended to meet the needs of large-scale HR operations, and as such it exceeds the needs and budgets of most small businesses.

We think that companies looking for a state-of-the-art HR solution will most appreciate the advanced capabilities of SAP SuccessFactors’ AI-based tools. For example, the workforce analytics can help businesses predict future workforce needs based on anticipated business demands.

Ultimately, the investment required in these and other cutting-edge technologies is easier for large firms to recoup than it is for smaller companies, which are likely better served by simpler and less expensive HR solutions.

Value 

In our briefing with an SAP sales rep, we were told that the company focuses on the “customer experience” rather than the price of its SuccessFactors offerings. While some user reviews describe the product as “affordable,” others cite its high subscription price as a reason for choosing an alternative service for their HR and payroll needs.

As with Namely, we must emphasize the importance of pricing transparency – having to pursue lengthy demos and conversations without even a baseline idea of pricing is generally not an efficient use of any small business’ decision maker’s time.

Functionality 

SAP SuccessFactors is described by the company as a human capital management (HCM) solution. It combines HR and payroll processing with talent management, employee experience management, sales performance management, HR analytics and workforce planning.

Core HR, payroll and time tracking are components of the company’s Employee Central product that provides self-service for employees, workforce visualization, absence management and benefits administration. Time Tracking features automatic approvals for time-off requests, time-recording options for employees and automatic compliance with local and international workplace regulations.

Employee Central Payroll uses retro calculations and off-cycle support to automate payroll processes while ensuring that employees are paid accurately and on time. The product embeds localization for more than 50 different areas. Employee Central Service Center provides multiple channels for employees to use when communicating with HR as well as ticket routing to the appropriate HR representative and predefined service level agreements for compliance reporting.

Other HR-related services under the HCM umbrella are Document Management Core by OpenText and the Work Zone digital workspace designed to foster communication and collaboration among employees.

Support 

SAP Customer Interaction Center provides non-technical support 24/7 by telephone, chat and email. The company’s built-in support links users to its Real Time Support channels, including Expert Chat, and also offers AI-powered proactive support recommendations. SAP’s Get Support app lets you search for solutions on your own or connect to a support representative.

The SAP Help Portal has articles on using the SuccessFactors platform, core HR and payroll features, talent management, HR analytics and workforce planning. Other support resources include the SAP Support Portal, SAP Trust Center, SAP Community and email support for contractual questions.

Our editorial team created our expert opinion scores. The expert score contributes to 10% of the data-focused methodology, which underpins our Blueprint rating for each company. The expert score combines first-person experience, subject matter expertise and extensive research to develop these metrics as another source of truth for readers during their decision-making process.

Eddy offers straightforward, affordable HR and payroll services designed to make a small business’ work processes faster and more efficient. The product is not big on extras, such as third-party integrations with productivity apps like Google Workspace or Microsoft Office 365, but it’s tough to beat for hiring and onboarding.

Other highlights of Eddy’s three packages are unlimited payroll runs, employee self-service for profile updates and geo-tagging through the mobile phone app for tracking the location of remote workers. Businesses looking for an HR and payroll solution that’s plenty functional without the bells and whistles (and integrations) should consider taking Eddy for a 14-day free trial.

Sometimes it can seem like software just gets more and more complicated, so it’s refreshing to find an HR product that keeps a tight focus on what it does best. What Eddy does best is help small businesses recruit, onboard and train employees then make sure their workers have the resources and support they need to thrive.

The product lacks the AI-based analytics and advanced reporting offered by high-end HR and payroll solutions, and you won’t find hundreds of add-ons for sale in an app marketplace. But you will find an HR solution that gets the job done.

Value 

Eddy’s entry-level Starter plan costs $4 per person per month (plus a $50 a month base fee) while the company’s Growth package is priced at $8 per person per month (plus a monthly $75 base fee). For many small businesses, the most affordable option with the HR features they need is Growth, which they can use with their existing payroll and hiring tools, or they can buy Eddy’s payroll and hiring services as add-ons.

Other options include the high-end Premium offering, which is priced based on a custom quote. Payroll is included with the Premium plan and can be added to Starter and Growth for $6 per person, plus a $50 monthly base fee. Eddy’s hiring add-on is also included with the Premium product and can be added to Starter and Growth for $199 a month.

Functionality 

Eddy’s Starter package comes with automatic W4s and W9s and other onboarding tasks, time tracking and paid time off tracking and employee and payroll reports. The Growth plan adds custom new hire packets, e-signatures for documents, added document storage and the ability to track training.

The company’s all-in-one HR/payroll option is Premium, which includes full-service payroll, hiring support and a dedicated customer service representative. The payroll component includes unlimited payroll runs, two-day and four-day direct deposit, automatic generation of W2s and 1099s, tax filing and remittance and next-day payments for an extra fee.

Features in Eddy’s hiring module are automatic posting of open jobs to big-name job boards, creation of a career page for your site and simplified employee referrals.

Support 

All Eddy plans include support through the web form, as well as live chat and email support during limited hours. The Growth and Premium plans add telephone support during limited hours. Eddy’s help center provides getting started guides and articles on more than a dozen HR-related topics. Other support services from the company are ebooks, an HR encyclopedia and the HR Mavericks podcast.

Our editorial team created our expert opinion scores. The expert score contributes to 10% of the data-focused methodology, which underpins our Blueprint rating for each company. The expert score combines first-person experience, subject matter expertise and extensive research to develop these metrics as another source of truth for readers during their decision-making process.

Papaya’s HR and payroll services are intended for organizations with more than 100 employees. The products are designed to meet the needs of midsize firms and enterprises, including those that operate in several countries. It supports payments to employees in more than 160 countries from a single location.

The HR features offered in Papaya’s three plans — Grow Global, Scale Global and Enterprise Global — are secondary to their payroll capabilities but include employee self-service and time and attendance tracking. Large firms that are looking primarily for a global payroll solution that integrates basic HR functions will find Papaya’s offerings worth considering.

As more midsize and large firms expand their global footprints, they’re more likely to support workers in many different countries. Papaya helps companies deal with labor and other regulations anywhere in the world, according to the company. It provides a single platform that supports payments to workers in more than 160 countries and integrates payroll and HR operations with leading business-management tools such as NetSuite and Workday.

Value 

The per-user price of Papaya’s payroll and HR software decreases with the company’s headcount. For example, the Enterprise Global plan starts at $15 per employee per month plus setup and onboarding fees, while the Grow Global package is priced starting at $25 per employee per month plus fees. The mid-tier package is the Scale Global plan, priced from $20 per employee per month.

Papaya claims to save its customers 12% on their payroll costs while increasing their payroll cycle efficiency by 45% and reducing processing time by 40%. The company also promises to reduce your firm’s onboarding time and to apply automated workflows that make payroll processing and HR functions less error prone.

Functionality 

Papaya’s HR functions are an extension of the company’s payroll processing services for midsize and larger firms. They include time and attendance tracking, global HR compliance and employee onboarding, but they don’t offer many of the standard HR features available in the plans sold by other HR software vendors, such as applicant tracking and employee engagement.

The company’s Global Health Plan is sold separately as one of Papaya’s employment services, along with immigration services for overseas hires and equity management that includes stock options and cryptocurrency payments to employees.

Worker self-service is supported through an app that runs on desktops and mobile phones and provides ready access to pay stubs and other employment information. Other services offered by Papaya are journal entry (JE) reconciliation, access to country experts, employer of record and agent of record.

Support

Papaya’s support hours in the Americas are 9:00 a.m. to 5:00 p.m. ET Monday to Friday. The company provides a form for submitting support requests as well as a live chat feature that pops up on its site. Its knowledge base provides articles on working with employees and contractors, the BI Analytics Suite, and HR and finance. Other topics are API and third-party integrations and in-country partners.

We like that for global companies, in addition to a library of payroll- and HR-related resources, Papaya offers users a “CountryPedia” that profiles dozens of countries and a “PaymentsPedia” that has more specific information about paying workers in various countries. Other support options include an FAQ, payroll and payments glossary and global employment cost calculator.

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